How MastiArt handles personal information

Effective date: October 20, 2026. Last updated: October 20, 2026.

1. What information we collect

We collect only the information needed to operate the MastiArt website, support customers, and manage secure accounts. This may include a customer's name, email address, contact details if provided, account information when using Firebase Authentication, inquiry messages, and details about a product or school/ bulk request. We may also keep usage and security information required to protect the site and manage access.

2. Why we collect it

Personal information is used to create and manage user accounts, respond to customer questions, understand product and school inquiries, provide support, improve customer service, and protect the website and its users. We do not sell personal information for advertising. We may also use information to manage moderation, prevent abuse, and maintain security operations.

3. Who can access it

Access to customer information is limited to authorized personnel and service providers that need the information for legitimate business purposes such as account management, customer support, security monitoring, and hosting or database operations. We restrict access based on need and role. We do not provide customer information to third parties for unrelated marketing purposes.

4. Service providers

MastiArt uses Firebase Authentication and Cloud Firestore to support secure sign-in, account management, and storage of inquiry and user data. These services process certain personal information as part of delivering the platform. We use hosting and infrastructure providers as needed to run the website. Each service provider is expected to handle the information under appropriate contractual and security controls.

5. Retention and deletion

We keep information only as long as needed for the purposes described here, or as required by legal, contractual, safety, or security obligations. If you want to request correction or deletion of your personal information, please contact the team using the details below. We may need to retain some information if required for legitimate business needs, dispute handling, fraud prevention, compliance, or legal obligations.

6. Security measures

We apply reasonable administrative, technical, and organizational controls to help protect information from unauthorized access, misuse, or accidental disclosure. No method of electronic storage or transmission is completely risk-free, so we encourage customers to use strong passwords and be careful with account access.

7. Contact us

For privacy questions, data access requests, or account concerns, please contact MastiArt by using the contact page or the support email on the website. Please include the information you are requesting and a clear description of your concern so we can respond appropriately.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the services we provide, legal obligations, or customer needs. Material updates will be communicated through the website and the policy itself will show the most recent effective date.